Culture

Defining our business, our team, and our future

Pie empowers small businesses to thrive by making commercial insurance affordable and as easy as pie.

Our team of seasoned technology and insurance experts are on a mission to make insurance less expensive, simpler, and more transparent for small business owners—all while embracing the values that make Pie an incredible place to work.

We believe that diversity fuels innovation and we aim to foster an inclusive environment where everyone has an opportunity for impact and growth.

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Our Values

These values guide every decision made at Pie Insurance. Each team member works tirelessly to uphold them in every aspect of their work.

Integrity

Do the right thing when no one is watching and treat everyone with respect.

Ownership

Put the best interest of the company first and get things done with urgency.

Simplicity

“Make everything as simple as possible, but not simpler.” -Albert Einstein

Service

Take care of our customers always; if it serves small business, it serves Pie.

Operating Principles

Customer Obsessed

Pie puts the customer at the center of everything we do, and we always work backward from the customer.

At Pie, our customer obsession is at the center of every team. We all work to delight the customer and do our part to build a phenomenal customer experience.

Golden Rule

Pie-oneers treat all stakeholders as they would like to be treated and make every decision for the good of the company and its customers. We always strive to do the right thing and readily admit when we’ve failed to do so.

We take a portfolio approach to everything we do and prioritize the needs of the whole versus the needs of an edge case.

Tenacious

expect themselves to be better tomorrow than they are today.

We continually push to raise the performance bar and drive ourselves and our teams to consistently exceed expectations.

Innovative & Iterative

Naturally curious, Pie-oneers are always looking for ways we can improve our customers’ experience, our speed to deliver, our efficiency, and our pricing.

Unafraid to fail, we move with urgency and agility, unabashedly taking risks.

First Principles

As Pie-oneers, we question every assumption and intuition.

First, we define the problem and break it down into its most basic elements. From there, we reassemble the elements from the ground up to create a new solution.

Direct

Pie-oneers collaborate and communicate directly, and we talk about the hard stuff with kindness and good intention.

We react calmly to situations, always seeking to understand first. We have, and assume, positive intent and freely give and receive feedback.

Integrative Thinking

At Pie, we relentlessly employ integrative thinking and always make data-driven decisions.

Pie-oneers consider, and balance, the often opposing needs of our business and generate superior solutions that address those needs.

Disagree & Commit

We challenge the status quo and current thinking, even when it may be unpopular to do so.

Pie-oneers don’t compromise for the sake of keeping the peace. However, once a decision is made, we fully commit to it unless new data emerges suggesting we pivot.

Making Pie an award-winning place to work

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What Pie-oneers are saying

I have worked in offices before where I couldn’t wait to walk out so I could be “myself” again. At Pie, I am myself the second I walk in the door. Not only am I allowed to truly be who I am, but it is seen as as asset and that is a luxury that I do not take for granted.

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Kelby Underwriting Associate

I love working with highly motivated, innovative, and caring people.

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Regan Engineer

Pie’s culture is inclusive, fun, and progressive while fiercely holding to our values. From the top down, day in and day out, I get to be part of an amazing organization that celebrates each and every Pie-oneer as the individuals that we are.

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Olivia Executive Assistant

Pie’s culture is great! Being part of the culture ambassadors program from inception, I can say we work with people that live into our core values every single day. I feel like I belong and can ensure that all current and new Pie-oneers feel welcome, can be part of the team, and have a slice of the Pie!

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Seika Customer Success Team Lead

To make a workplace great, it takes a team who is focused on urgently executing anything thrown their way. Pie is building that team and everyone involved is creating a culture that is fun, thrives on trust, and—most importantly—is excited to work hard for one other.

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Jared Customer Success Team Lead
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