Iconic Workplaces: Restaurants

Assessed by Pie's underwriters

Central Perk


Central Perk is a standard coffee cafe based in the Central Park area of New York City. Like any other cafe, they serve coffee, tea, and pre-baked goods like scones and muffins. While one is not guaranteed to receive their correct order in a timely fashion, Central Perk is charming and delivers a tasty jolt of caffeine.

Key safety concerns

There are no exposures that fall outside of the standard cafe. The primary concerns are the layout of the restaurant and the potential for slipping on spilled drinks. The layout of the restaurant is a bit “messy” as there is an oddly placed step towards the entrance of the restaurant and an awkwardly placed pole in the middle of the path to the counter. These increase the likelihood of employees tripping or running into the pole. There have also been instances where unqualified servers were hired, leading to potential workplace mishaps.

Slips are another common concern with cafes. From dropping a slice of pie on a patron to spilling drinks, Central Perk is no exception! It would also be advised for baristas to stop carrying garbage through the restaurant.

On a scale of 1-10, with 10 being the riskiest, how risky is Central Perk to insure?


As this is a restaurant that only serves coffee and pre-baked goods, this exposure is on the lower end of the risk spectrum. Central Perk does not have a grill, frying vat, or known exposure to knives. However, they do have exposure to burns from hot coffee and milk as well as slips, trips, and falls.

What are some simple steps this workplace can take to become safer?

Here are a few simple steps the Central Perk can take to become a safer workplace:

  • Ensure all employees are wearing non-slip shoes
  • Ensure that the garbage is taken out the back entrance rather than through the
  • Put safety tape to highlight the step at the entrance of the cafe

Los Pollos Hermanos

Breaking Bad

From a glance, this appears to be a common fast-food chain restaurant. They have approximately fifteen locations located in the Southwestern United States with headquarters in New Mexico. The company offers a ten-week online training program for all new hires to partake in, including topics such as workplace conflict resolution and loss prevention. It appears that Gus Fring, founder of Los Pollos Hermanos, takes the safety of his employees seriously. As with any fast food restaurant, Los Pollos Hermanos has exposure to slips, trips, and falls, burns from grills and fryer vats, and lacerations from preparing food. This being said, with the safety videos that are mandatory for all employees to watch, Los Pollos Hermanos is already looking after their workplace safety.

Safety concerns

A large concern regarding insuring this workplace is the frequency of deliveries conducted by employees using large refrigerated trucks. While it’s standard to make deliveries of food to and from locations, it’s odd that employees are traveling across international borders at late hours of the night to remote locations. When reviewing this account, underwriters would want more clarification regarding what these trips entail and the hours employees are driving. It would be important to evaluate employee driving fatigue and overall driver safety. Underwriters would also want to look at the company’s U.S. Department of Transportation record to ensure their travel is not abnormal and safety standards are being adhered to.

On a scale of 1-10, with 10 being the riskiest, how risky is Los Pollos Hermanos to insure?


A fast food restaurant like Los Pollos Hermanos falls in the middle of the “risky” spectrum, thus giving them a rating of five out of ten due to the slip, trip, and fall and burn exposures.

What are some simple steps this workplace can take to become safer?

  • The training video course for employees of Los Pollos Hermanos is very comprehensive and addresses the main workplace hazards for this type of restaurant.
  • Focusing on loss prevention, conflict resolution and employee-customer interaction will help keep employees aware of their safety and the overall experience working at Los Pollos Hermanos.
  • Underwriters would want to ensure all employees are wearing non-slip shoes.
  • All employees, including ownership, should ensure they are keeping their personal and work lives separate.

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